How does the $1 million guarantee work?

October 19, 2010 – 10:19 am

LifeLock is the industry leader when it comes to proactive identity theft protection, and will monitor for any credit or non-credit related threats to your personal information. LifeLock works to be sure your personal information is useless to anyone but you.

But if you do fall victim to identity theft while under LifeLock’s watch, you should contact LifeLock immediately, and a member service representative will act on your behalf to repair any damage. LifeLock will spend up to $1 million to hire lawyers, investigators, consultants or whatever else it takes to restore your good name and help you recover your losses.

In most cases, your good name will be restored within 30 days. Upon verification of the claim, a member services agent will be assigned to you, and this person will be your guide throughout the resolution process. You will also have access to the toll-free dedicated resolution line, so you can quickly be routed to your member services agent.

You will also take part in a conference call with a third-party expert and your LifeLock representative to assess the facts of your case and determine the type of identity theft that has happened.

The third-party specialist assigned to you will consult with you, explain your rights as a victim, educate you on the recovery process, obtain the needed information that is necessary to proceed, provide you with the pre-fill forms and step-by-step instructions for your state jurisdiction and type of identity theft, and send a Power of Attorney form to you that will allow the specialist to act on your behalf.

When the case is closed, you’ll have the opportunity to communicate that your identity has been recovered to your satisfaction.

The $1 million guarantee does not cover lost wages or business profits, loss of business or lost opportunities, and direct out-of-pocket expenses like postage stamps, gas or mileage to local authorities, or any notary public fees.

It does, however, cover the cost for lawyers, investigators and case managers.

Receive 30 days free and get a 10 percent discount on enrollment with the LifeLock Promo Code “Defense.”

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